Returns & Change of Mind

Return & Change of Mind Policy - Keepn' It Country

Last updated: February 2026

We want you to love your Keepn’ It Country purchase. Please read our policy carefully before requesting a return or exchange.

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1. Change of Mind

We accept change-of-mind returns within 14 days of delivery provided that:

• Items are unworn, unused, and unwashed

• Tags are still attached

• Items are in original condition and packaging

Customers are responsible for return shipping costs for change-of-mind returns.

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2. Exchanges

If you require a different size or item, please contact us first to confirm availability. Exchanges are processed once the original item has been received and approved.

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3. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect:

• Contact us within 7 days of receiving your order

• Include photos and your order number

We will arrange a replacement, exchange, or refund in accordance with Australian Consumer Law.

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4. Non-Returnable Items

The following items cannot be returned unless faulty:

• Sale or clearance items

• Gift cards

• Custom or personalised products

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5. Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after inspection of the returned item.

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6. Return Requests

To start a return, contact:
Email: keepnitcountry25@gmail.com

Items sent back without prior approval may not be accepted.